Wedding Dress Hire Terms and Conditions

This Hire Terms and Conditions document applies to all rental items booked through Lookbook Bride. These terms are displayed below. You will always be asked to read and accept these before proceeding.

Contract

By placing an order for hire with Lookbook Bride that contains any items that are for rent, you are entering a legally binding contract between yourself, and Lookbook Bride.

Our Care Guide

We’re thrilled that you’ve chosen a stunning and luxurious wedding gown from Lookbook Bride. To ensure the full return of your bond without any damages, we offer the following recommendations for your wedding day/photo shoot.

1. The Ceremony -As you walk down the aisle with the train cascading behind you, this is a truly magical moment. We suggest that, before entering your church or ceremony venue, your bridesmaids assist in holding the gown off the floor to keep it clean and pristine.
2. The Post-Ceremony -After the ceremony, you’ll likely be surrounded by friends and family. We kindly ask that your bridesmaids continue to hold your train up to maintain its cleanliness and protect it from any potential damage caused by people stepping on the gown.
3. The Photo Session – Your photo session captures all those beautiful memories. It’s important, especially when moving between locations, that your bridesmaids hold the gown off the floor and assist in spreading the train out when you’re in a standing position. This practice helps prevent the gown from getting damaged or soiled as you move around.
4.  The Reception Entrance -When entering your reception with the train trailing behind you, please absolutely enjoy this moment! all eyes are on you and your now husband! This is a celebration of true love!…… It’s time to Cut cake!
5. The Bridal Dance – When doing your bridal dance, we recommend holding the train over your right arm clearing from the floor with your partner. This extra care will help ensure that the gown remains in excellent condition and isn’t soiled during this transition.
6. Party Time – As the celebration continues, we highly recommend that after your first dance and the cake cutting, you consider slipping into a party dress. This way, you can dance the night away, enjoy as many moments as you like, and not worry about your gown getting damaged or soiled in any way. This allows you to fully enjoy your reception without any concerns a bond refund.

Following these guidelines will help preserve the beauty and condition of your wedding gown throughout your special day.

Title to Rental Items

At all times, the rental items are and remain the property of Lookbook Bride who reserves the right to retrieve the item at any time. No modifications or alterations can be made to items without explicit approval.

Booking Period

The rental period you have selected for your rental is ‘inclusive’. For example, a 4-day rental period can mean that your item will be picked up from our Mount Martha Studio on a Friday, in this example, both the Friday and the Monday are included in the 4 days.  12 days of dry cleaning will be added onto your booking. The return of the secure rental bond will be refunded to your bank account after 12 days of dry cleaning and damage inspection.

Issues with the fit  of Appearance

We try to provide as much information as we can regarding the fit of the items available for hire on our website. We take no responsibility if you choose a size or item that does not fit you or does not suit you. We definitely suggest booking a studio try-on appointment for a fitting, there will be no refund or credit offered in this circumstance.

 Customer Cancelations

Cancellations are also allowed if a cancellation request is received 60 days or more days prior to your booking start date. In these cases, you will be given a full refund equal to the amount paid -this does not apply to custom gowns only collection gowns.

Custom Wedding Gowns

Orders At Lookbook Bride, we provide the option for custom wedding gowns that align with our collection. made to standard sizing. The pricing for these custom gowns is $2600, and we require orders to be placed at least six months in advance of your chosen wedding date. Please be aware that we do not offer refunds for custom gown orders.

Cancellations by LookBook Bride

Lookbook Bride providing the item may cancel your booking, for any reason. LookBook Bride will not be responsible for any consequential damages that result from the cancellation of the booking.

Reasons Lookbook Bride may cancel your booking included, but are not limited to:

• The item is damaged by a customer who has rented the item prior to you.
• The item is lost or stolen by a customer who rented the item prior to you.
• It is deemed that it is not possible to deliver the item to you in time for your booking, due to a previous late return by a customer
• or for any other reason.

Return of Items

All items rented through Lookbook Bride undergo a thorough inspection following the dry-cleaning process to identify any damages or faults in the wedding dress rented by the borrower. If the inspection reveals that there are no imperfections or damages, you will receive a full refund of your holding deposit, which amounts to $1500. PLEASE NOTE:  dry cleaning can take two weeks after your return date so please note that holding deposits for security will be refundable after inspection of the dry-cleaned gown.

However, if any repairs or restoration work is required on the gown due to damages, the cost for these necessary repairs will be deducted from the bond you’ve placed. This ensures that the gown is returned in excellent condition for future renters and maintains the quality of our collection.

Cleaning

We understand that accidents can happen, and our trusted dry-cleaning partner, Syndal’s Bridal Dry Cleaners, is here to assist. We highly recommend referring to our care guide for valuable recommendations on how to maintain the cleanliness and pristine condition of your gown.

We kindly request that you do not attempt to clean the rental item(s) yourself or engage anyone else for cleaning purposes. If an attempt to clean the garment results in damage or permanent staining, the lookbook bride reserves the right to charge a fee, which may amount to no more than 120% of the full recommended retail price (rrp) of the garment. The use of fake tan is at your discretion. If it causes permanent staining that cannot be removed through dry cleaning, our damage policy outlined below will be applied.

Damage or Loss

If damage (stains, rips, etc) please take photos of this and let us know right away.

If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. sewing on a button, re-stitching) it will be taken care of with no additional cost to you. It’s also not a problem if the garment is stained if it comes out when it is dry-cleaned after you’ve returned the garment.

You agree that under no circumstances will you attempt to clean/repair the rental item(s) yourself or have them cleaned/repaired by anyone else. Do not cut, alter, iron or hem tape any item booked via Lookbook Bride

If an item is damaged and is not covered by minor repairs as mentioned above, or your insurance, you will be liable for the cost of restoring or replacing the garment. In the case the garment cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 120% of the original RRP of the garment. This fee will be on top of any amount already paid for rental and the item will still need to be returned regardless of the amount of damage.

If you’ve lost or not returned an item, you will be liable for up to 200% of the RRP of the item.

By accepting this agreement, you permit for Lookbook Bride to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.

Late Return

If for any reason for late rental item(s) on a day after the “Return On” specified, late fees may apply. We will often allow a grace period of 1-2 days for this, but only if it doesn’t affect a future booking for another customer. If it does affect this, late fees will almost certainly be enforced. The fee charged for each day late will be your rental price divided by the number of days you’ve rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $800, late fees would be charged at $200 for each day late. Please note we understand if dry cleaning needs more time they will notify us you will not be charged for that)

By accepting this agreement, you permit for Lookbook Bride to charge late fees to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.

Payment

By entering this agreement, you authorize LookBook Bride to charge the selected payment method according to the terms outlined in this agreement. You certify that you are authorized to use this credit card/account and you agree not to dispute the payment with your provider if Lookbook Bride fulfils its responsibilities in providing the rental item(s). You also authorize Look Book Bride to charge the supplied payment method for any additional fees as outlined in this agreement (such as damages or late return fees). If a charge against the supplied payment method cannot be made, we will provide you with an invoice for the fees which you agree to pay within 5 working days.

If for some reason, your payment for an order is reversed or rejected, you agree to pay the outstanding amount within 48 hours of demand. Failure to do this will result in immediate cancellation of the booking. Look Book Bride reserves the right to take all steps necessary to recoup any amounts owing as per this agreement, including the use of debt collection agencies, and taking legal action. This may increase the amount owed by the customer, to cover the costs of these services.

Identification

After you’ve placed a booking, you will be asked for a passport, driver’s license, or other forms of identification. If this isn’t provided, Lookbook Bride reserves the right to refuse the booking.

Definition of Refund

For the purposes of this agreement, a refund for an order is defined as returning to you the initial form of payment used to place that order. If you paid for the order by credit/debit card, the funds will be returned to that card. If you paid for the order using a credit note, then you will be re-issued that credit note, with a fresh expiry date. For orders placed using a combination of multiple forms of payment, you will receive back those forms of payment in line with the amounts used to pay for the order

Limitation of Liability

By accepting the rental agreement, you agree that Lookbook Bride will not be liable for any loss, damage, costs, or expenses of an indirect or consequential nature incurred or suffered by you because of:

• Cancellation of a rental booking
• Late delivery of a rental item
• An issue with the quality of rental item

This includes but is not limited to economic loss, loss of goodwill, emotional suffering, loss of opportunity, or other loss of turnover, profits, or business.

Changes to the Rental Agreement

Lookbook Bride reserves the right to change the Rental Agreement terms at any time, so it is important you review and accept them the terms that apply to an order will be in accordance with the Rental Agreement terms as they stood on the date the order was placed.

Hire Agreement

On the collection of the gown the bride/hiring person will need to inspect the wedding dress and sign the agreement that states as follows:

“I am content with the detailed inspection to identify any imperfections. I accept full responsibility for the gown at this point. I also acknowledge that the gown was delivered to me in a clean and secure bag, accompanied by spare buttons, which I understand are delicately hand-covered and should be handled with care when fastening. The zipper is undamaged and functions smoothly. I have fully inspected the gown for any damages and any exiting damage is identified on the defects page.“